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We’d love to hear from you! Whether you have inquiries about our properties, need assistance with your booking, or want to collaborate with us

Benefits of Booking Direct

Booking directly with us offers unparalleled advantages that elevate your Welsh experience:

Tailored Concierge Service

Enjoy recommendations and curated experiences tailored to your preferences.

Exclusive Local Partnerships

Gain access to unique discounts and special offers from local businesses and attractions.

Seamless Communication

Direct access to our support team for quick assistance and special requests.

FAQs

What is included in Welsh Escapes properties?

Our guests can expect the following:

Welcome Hamper upon arrival
Wifi
Quality linen
Towels
Logs (where relevant)
Basic cleaning products

Is there a minimum night stay?

Yes, all our properties require a minimum stay of 3 nights. However, in off-peak seasons some properties may offer more flexibility for 2-night stays.

Do you have set changeover days?

Our typical changeover days are Fridays and Saturdays except for a small selection of properties. However, we can accommodate changeover on any day, depending on the need.

What is the Welsh Escapes cancellation policy?

Please see our full Terms and Conditions

Who manages Welsh Escapes properties?

Some owners decide to manage their own property, whilst others have a local manager and housekeeping team on hand.

Is there a security deposit (for damages) required for booking?

Some owners require a security deposit but the majority of our properties do not require this. If a security deposit is required this will be stated upon booking. However, all of our bookings require a deposit to secure the booking.

Do you accept American Express?

We do not currently accept Amex due to lengthy processing times (and therefore cost).

What are the typical check-in and departure times?

Our guests can expect: 4pm arrival 10am departure This is to ensure our housekeeping teams have enough time to ensure a thorough changeover for the next guests.

Are the property prices displayed on the Welsh Escapes website fixed?

Yes. Our rates are agreed individually with each property owner. These prices are reviewed regularly and will be updated accordingly.

Does Welsh Escapes offer holiday insurance?

We do not currently offer holiday insurance, therefore, we strongly recommend that all guests purchase relevant holiday insurance to cover the full cost of their stay.

Who do we contact if we have a problem during our stay?

This information will be provided within the Welcome Hamper provided to each guest.

Our group has one guest too many, can we bring a blow-up bed or sleep on the sofa?

Unfortunately not. Each property description contains the maximum number of guests that can be comfortably – and safely – accommodated.

Are pets allowed to stay? If so, is there a charge?

Most of our cottages do allow pets. This information is specified within the property description – please read carefully before booking.

Can we move our booking to another date or property?

Unfortunately not. Once the booking deposit has been paid, the booking is confirmed. Bookings cannot be moved without forfeiting the non-refundable booking deposit.

If we are multiple people staying in a property, can we all pay separately?

This is not possible. One person will need to take responsibility for the payments for the entire booking.

Still have questions?

If you need further assistance, feel free to reach out to our dedicated support team. We’re here to help make your Welsh Escape unforgettable.